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Rich Butkevic

Project Management | Information Technology and Services

• Austin, TX
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Rich Butkevic , PMP, CSM - Project Management and Transformative PMO Leadership

Rich Butkevic's Bio:

Rich Butkevic's Experience:

• Project Management Consultant at Quartz Health Solutions

  2017 - Present | Madison, WI

  Managed the design and implementation of an enhanced Wellness program available for members, including mobile-friendly online portal utilizing single sign on, fitness tracker synchronization, and API integration with Amazon rewards. Managed project which migrated current CRM in use throughout the Enterprise to Microsoft Dynamics CRM, improving workflows and the ability for Sales team to serve strategic markets. Transitioned corporate website from DotNetNuke platform to Sitefinity Content Management System.

• Project Management Consultant at Madison Gas and Electric

  2014 - 2017 | Madison, WI

  Successfully managed the implementation of the Kubra Electronic Billing and Payment Processing (EBPP) solution, including integration with backend systems. Assessed existing process for the management of environmental and regulatory data, defined requirements, and created a RFP to utilize a commercial Environmental Management Information System (EMIS). Managed the upgrade of the MGE Energy Management System (EMS) and the transition of the EMS infrastructure to a virtual environment. Worked with IT, the accounting team, and multiple vendors while managing the upgrade of the PowerPlan financial suite. Ensured continued NERC CIP compliance by managing a joint MGE Security and vendor assessment of all firewall rules, conducting remediation, and improving security change control processes. Worked with Marketing, Web Services team, and Gartner analysts to develop RFP for the implementation of a Content Management System (CMS) to replace customer facing websites. Worked with a wide variety of stakeholders throughout the Enterprise to develop requirements, RFP, and onboard vendor for the implementation of the Cornerstone OnDemand Learning Management System and its integration with the existing Kronos application. Utilized my expertise as a Certified Scrum Master to coach and mentor the IT team and Business Partners in Scrum/Agile development practices and effectively introduced them into an in-flight high-visibility project, resulting in more accurate schedule projections and resource utilization within the portfolio. Successfully delivered a critical infrastructure project that migrated the entirety of the web environment to the Microsoft Azure Cloud, leading to dramatic cost-savings, great security controls, and the ability for infrastructure automation. Led multiple User Acceptance Testing workshops with Business Partners. Demonstrated ability working successfully on multiple $1M+ budget projects simultaneously while maintaining high quality standards.

• Project Management Consultant at CUNA Mutual Group

  2012 - 2014 | Madison, WI

  Managed multiple projects within the Legal, Ethics, and Compliance business areas to ensure compliance with the Sarbanes-Oxley Act. Led the effort to streamline the workflow of the Property and Casualty business area to enable the transition to custom web tools and the sunsetting of the Oracle Compliance Tracker application. Introduced the project and IT development team to Agile methodologies and best practices for success in an iterative environment. Led the in-house rebuild of a business critical software application that ensures regulatory compliance is maintained throughout the enterprise. The rebuild included transitioning the system from a stand-alone desktop application to a .NET web based tool and redesigning the system from the ground up to optimize the workflow of the users and gain efficiencies which permitted a reduction in full time staff. Developed a Program Management methodology that would allow the business area to better manage the portfolio of functional projects and provide greatly increased visibility and predictability for the executive leadership team. Documented all business and functional requirements for the rebuild of a critical application and its integration with external NAIC SERFF systems which allows the organization to respond to regulatory Market Conduct Exams successfully. Led the development of RFP’s for Enterprise level application and infrastructure projects and managed the vendor selection and onboarding process. Managed the installation and configuration of Enterprise grade eDiscovery tools, including all necessary infrastructure enhancements, to allow internal auditors and corporate general counsel to more efficiently and effectively execute Legal Holds during investigations or litigation. Produced UI design specifications that optimized the workflow of business areas responsible for regulatory compliance.

• Program Manager at Evolution 2 Technology

  2010 - 2012 | Houston, TX

  Managed high visibility internal and external projects from inception to completion while simultaneously leading and mentoring a team of onshore and offshore project managers in project management, business analysis, quality assurance, and development. Provided technical direction and led infrastructure team through major transition to AWS Cloud to support application scalability and minimize downtime. Developed and integrated both Agile and PMP project management methodologies, processes, and artifacts into PMO to dramatically improve project predictability and adherence to schedule and budget. Improved SDLC by implementing an iterative Agile development process and gaining flexibility to successfully respond to changing requirements and stakeholder needs. Managed application development projects utilizing a wide variety of technologies and infrastructure needs including global content distribution. Enforced process and procedural controls throughout IT, both during the development life cycle as well as during operationally as part of ongoing application support. Conducted usability testing to ensure deliverables were optimized for end users and to document and improve design and development standards. Led cross-functional team to formally document and enhance organizational processes, including project management, development, quality assurance, business analysis, data management and integrity, change control, and procurement. Was responsible for the hiring, supervision, development, and performance management of all IT staff and vendors.

• Senior Project Manager at Titan Management Group

  2007 - 2010 | Nashville, TN

  Managed multiple Agile software projects from inception to completion to ensure nationwide network of underground fuel storage tanks were in regulatory compliance with Federal Environmental Protection Agency (EPA) standards. Led geographically distributed team, both onshore and offshore through integration with current applications. Managed creation of custom, multi-million dollar green field application, which included both web and Windows components working seamlessly across national secure WAN. Utilized iterative development methodology (RUP) to gain benefits in productivity and efficiency, as well as continuous stakeholder feedback, resulting in flexibility to changing requirements and business needs /priorities. Was responsible for the hiring and supervision of all necessary staff, vendors, and tools, and negotiated all contracts on behalf of client. Conducted performance reviews for entire IT staff on a quarterly basis. Prepared and presented business cases on an ongoing basis. Established formal processes around entire development organization to better integrate with CMM Level 5 partners. Managed all development, business analysis, and quality assurance resources during development of external customer facing critical applications for multiple large clients. Responsible for 8-15 direct reports while reporting directly to CIO.

• Manager of Customer Engagement at License Technologies Group

  2005 - 2007 | Buffalo Grove, IL

  Managed all quality assurance, business analysis, project and portfolio management, and engagement management for a global provider of license management and e-commerce for Fortune 50 companies. Responsible for hiring, supervision, development, and performance management of 12-15 direct reports onshore and 4-8 offshore while reporting directly to CEO. Dramatically increased quality of deliverables by implementing automated tools and driving standardization across the organization while simultaneously decreasing time to market. Built and maintained excellent relationships with current and prospective customers. Reduced costs and provided value to customers by automating multiple aspects of the business and increasing organizational focus on self service product features. Led team that performed SWOT and competitive analysis to determine product direction and pricing. Responsible for formal and documented process and methodology across the development life cycle, with the goal of Capability Maturity Model (CMM) assessment and Sarbanes-Oxley compliance. Pioneered QA and BA process. Led RAD/JAD sessions with internal and external stakeholder to efficiently and accurately identify requirements for high visibility projects. Conducted performance reviews for all project managers, business analysts, and quality assurance resources on a quarterly basis. Ensured infrastructure stability and scalability by managing performance, load, and stress testing during rapid growth and global product releases on behalf of clients such as Microsoft, Adobe, VMWare, and other major software publishers. Set project timelines, selected team members, and assigned work assignments to ensure successful implementation within budgetary constraints. Developed training curriculum for all applications and processes under my direction, which were used globally for all employees and many clients.

• Manager of Quality Assurance at JPMorgan Chase & Co.

  2005 - 2005 | Chicago, IL

  Led quality assurance team responsible for all aspects of testing new proprietary CRM used for all commercial accounts globally. Enhanced Mercury application usage to expedite testing and ensure quality results. Performed testing on mainframe applications responsible for all consumer accounts worldwide.

• Area Manager - System Mechanization at SBC

  2000 - 2004 | Hoffman Estates, IL

  Managed team responsible for the development of software from requirements to implementation that directly affected over 10,000 internal and external users. Responsible for the project management and testing of initiatives, which were documented to have impacts of approximately $15 million. Developed and assessed business cases for risk/benefit analysis. Gathered and authored requirements for all projects impacting SBC Internet ordering interface during 2002 which increased sales by $12 million annually. Developed test plans and timelines for a wide variety of projects across the enterprise including client/server applications, web development, and Remedy ordering system. Created and presented national seminar for the company to educate managers on QA best practices and processes. Designed QA strategy and trained employees of departments beginning formal quality assurance program. Extensive experience in managing UAT, regression testing, production testing, change management, and defect management in a regulated environment. Authored and maintained user manuals for national ordering system. Assisted with UI design of web ordering interface for SBC/Yahoo! DSL to best suit marketing strategy. Analyzed issues relating to DSL ordering and was primary contact for all customers including AOL, DirectTV, and Earthlink.

• Technical Specialist - High Speed Data at AT&T

  1999 - 2000 | Elmhurst, IL

  Trained employees in the function and repair of broadband Internet access. Resolved customer issues relating to WAN or LAN configuration. Expanded communication and customer service expertise in a technical environment.

• Help Desk Coordinator at Trase Miller

  1998 - 1999 | Oakbrook Terrace, IL

  Supervised over 50 call center employees for efficiency, motivation, and communication skills. Interacted frequently with customers in a sales and customer service capacity as well as with technical assistance. Played a key role in restructuring of the organization while shifting emphasis to electronic commerce and Internet support.

Rich Butkevic's Education:

• DeVry University

  1998 – 2000
  Bachelor of Science - BS
  Concentration: Telecommunications Management

Rich Butkevic's Interests & Activities: